Terms & Conditions

Overview


This website is operated by Umthunzi Farming Community. Throughout the site, the terms “we”, “us” and “our” refer to Umthunzi Farming Community. Umthunzi Farming Community offers this website, including all information, goods and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. 

We may, in our sole discretion, change this agreement or any part thereof at any time without notice.

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Description of Goods


We are an online store for organic vegetables, herbs and pantry products.

Purchasing of Goods


You will need to create a user account and log-in to finalise your order. To register, you will need to provide a username, email address and password.
 

An agreement of sale between Umthunzi Farming Community and a customer is only valid once payment has been made through the website’s payment system. Up until this point, all goods remain the property of Umthunzi Farming Community.

Payment must be made via SnapScan or PayFast during the checkout process.

Prices for our products are subject to change without notice.

A minimum of one Harvest Bag must be ordered. Additional products may only be ordered upon purchase of a Harvest Bag.

Shipping Policy


We offer delivery in the Cape Town area (R50 delivery fee) or in-person collection from Umthunzi Head Quarters, 55 Salt River Road, Salt River, Cape Town (free). 

Your order will be ready for delivery/collection on the date selected during the check-out process. Our operating hours for deliveries are 11:00-17:00 and collections from  12:00-16:00. 

All deliveries and collections are contactless for the safety of delivery personnel and customers.

The current delivery zones include: Cape Town CBD, Atlantic Seaboard, Southern Surburbs (as far as Muizenberg), Northern Suburbs (as far as Milnerton). Those outside the delivery zone can opt for collection. 

Deliveries are managed by MzansiGo and delivery times will vary depending on the geographic location of the shipping address based on Mzansi’s route optimisation system.

If the first attempt to deliver is unsuccessful, the driver will make two more attempts to contact the customer during a 15 minute period. If still unable to reach the customer, the driver will return your order to the warehouse. It will be the customer’s responsibility to collect or pay a re-delivery fee should they wish to reschedule their delivery. 

Return and Refunds Policy


Purchasing products are subject to availability
. If products are not available after placing an order, we will contact you to offer a substitute product or refund.

It is the customer’s responsibility to ensure that the items delivered are what the customer ordered. 

If there is a fault with a product, or if a product is missing or has been delivered incorrectly, you must contact us within 24 hours of receiving the product. We will then make arrangements to replace it or refund you.

Privacy Policy


We respect your privacy and aim to protect your personal information. The personal information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service.

Disclaimer


We aim to ensure that all information on our website is accurate and up-to-date and that our products are of the highest quality and safety standards. Whilst we take every reasonable measure to ensure the aforementioned, due to the possibility of human or technical error, we do not accept responsibility for the accuracy or completeness of information on the website or for any adverse reactions that any of our products may cause.

Use of the Website


This website may be used to browse the content and our products as well as to make online purchases.
Persons may not use this site for any unlawful or fraudulent purposes.

Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.